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This refund policy pertains to all users of (website name), operated by (Website Name) (referred to as "we," "us," or "our"). By utilizing our payment gateway services, you acknowledge and consent to abide by the terms outlined in this refund policy. Should you disagree with any aspect of this policy, we kindly ask that you refrain from using our services.

Refund Eligibility

Refunds may be considered under the following circumstances:

Duplicate charges for the same transaction,
Fraudulent or unauthorized transactions,
Unsuccessful or partial transactions where payment is made but the service is not rendered,
Refund requests must be submitted within two to three days from the transaction date. Requests made beyond this timeframe may be subject to refusal at our discretion.

Refund Process

To initiate a refund, users must provide the following details via the official Email/Support Ticket/Contact form:

Transaction information (amount, date, and transaction ID),
Reason for the refund request,
Any relevant supporting documents (e.g., emails, screenshots, etc.),
Refunds will be processed in the original currency and amount of the transaction, unless otherwise agreed upon. Upon receipt of a refund request, we will assess the provided information to determine eligibility. Refunds will be credited to the original payment method within 5-7 business days.

Non-Refundable Items

Transactions conducted after the specified refund request period, transactions for fulfilled goods or services, and transactions that contravene our terms and conditions or are suspected of fraudulent activity may not qualify for a refund.

Third-Party Refunds

Refunds may be subject to the policies of banks or third-party payment processors. While we endeavor to assist users in submitting refund claims, we are not liable for the actions or policies of third parties.

Policy Modifications

We reserve the right to modify this refund policy at any time. Any revisions will be promptly updated on our website. Users are responsible for regularly reviewing the refund policy for updates.

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